An increase in romance scams reports and money stolen across 2025 highlights the need for Australians to talk to family and friends about the tactics scammers use to build trust and steal money. We acknowledge their connection to this Country and pay our respect to Elders past, present and emerging. If you’re at risk of identity misuse or need support to recover from a scam, we can help to connect you with IDCARE. Investment scams promise big returns, but the goal is stealing money from you. Was your money stolen in the scam?
How to search and make a claim
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You will need to submit one official document that demonstrates the link between the money’s owner and the address we have on our records. You need evidence of change of name if the name on any of the documents presented is different to the name of the claimant(s). You can also review your claim to check the progress of your claim. A confirmation and your claim reference number displays on the screen and is emailed to you.
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We are committed to the safety and wellbeing of people of all ages, particularly children. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. The Salvation Army Australia acknowledges the Traditional Owners of the land on which we meet and work and pay our respect to Elders past, present and future.
- Dear Makayla Finckh, Thank you for sharing your experience.
- We appreciate you sharing your experience.
- You can search the register to see if any money belongs to you.
- What documentation you provide depends on the type of claim you are making.
- Depending on how quickly you can provide the requested information, it can take a few days to finalise and submit your loan application.
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You can also check your claim’s progress online at status of your claim. If you do not provide the information requested, we may be unable to determine your application and close your claim. If you are unable to provide a connection to the address on our records, then you must provide a letter from the entity online casinos that sent us the money confirming you as the rightful owner(s). What documentation you provide depends on the type of claim you are making. If you are raising a claim on behalf of someone else, you will need to provide a completed Revenue NSW Authority to Act form PDF, 561 KB signed by the owner, along with proof of identity for both yourself and the owner. Your claim will be assessed to verify that you are legally entitled to the money.